"There's six of us in the group and it's our 16th day in Japan. Tokyo is the last place we will visit and we're all excited because Tokyo is a famous city. The excitement turned into disappointment because we booked five tours with TripleLights and our previous guides were excellent, fun, and organized. We have a comparison and Kashima was not prepared compared to those other guides. Many times, he will tell us to wait and step aside on the streets and he will asked for directions at the Train Information Desk. He barely communicated with us and will not offer to take us pictures. We had a hard time looking for lunch and there was a miscommunication with the waiter when I requested for a fork. He served each one of us a bottle of Coke. I know it's not Kashima's fault, but if he will just speak with us, this incident could have been avoided. Overall, our Tokyo Tour Experience is very boring and not memorable at all. I will not recommend Kashima to anyone. "
By Angelina & Nick
1 week ago
"My wife and I just completed a wonderful week in Japan. Because we knew basically what cities we wanted to visit and knew we didn't want a "cookie cutter" tour experience, we reached out to Kashima to create a truly once in a lifetime experience. He was always prepared, punctual, and just plain fun to be with. We not only found a great tour guide, but we found a new friend. If you want to "do it right," see Japan with a real professional. See Japan with Kashima and Triple Lights!"
2 weeks ago