"There's six of us in the group and it's our 16th day in Japan. Tokyo is the last place we will visit and we're all excited because Tokyo is a famous city. The excitement turned into disappointment because we booked five tours with TripleLights and our previous guides were excellent, fun, and organized. We have a comparison and Kashima was not prepared compared to those other guides. Many times, he will tell us to wait and step aside on the streets and he will asked for directions at the Train Information Desk. He barely communicated with us and will not offer to take us pictures. We had a hard time looking for lunch and there was a miscommunication with the waiter when I requested for a fork. He served each one of us a bottle of Coke. I know it's not Kashima's fault, but if he will just speak with us, this incident could have been avoided. Overall, our Tokyo Tour Experience is very boring and not memorable at all. I will not recommend Kashima to anyone. "
By Angelina & Nick
1 week ago
"My wife and I just completed a wonderful week in Japan. Because we knew basically what cities we wanted to visit and knew we didn't want a "cookie cutter" tour experience, we reached out to Kashima to create a truly once in a lifetime experience. He was always prepared, punctual, and just plain fun to be with. We not only found a great tour guide, but we found a new friend. If you want to "do it right," see Japan with a real professional. See Japan with Kashima and Triple Lights!"
2 weeks ago
"Kashima is a fantastic guide. He has a lovely and gentle personality and knows about Japan and it’s history. Highly recommended! We had a great time today and we look forward to our second day together. Thank you Kashima!"
1 month ago
"Our tour with Kashima was excellent. He was extremely well prepared with printed facts on so many areas of interest, and was able to inform us of a lot of background information that might otherwise have been missed. He was also very accommodating with our food requests and found a wonderful Okonumiaki resturant in Dotonbory street, a stunning area of countless food venues. I can thoroughly recommend Kashima as a guid and great value for your money invested"
1 month ago
"Kashima san was very fast in responding with a one-day Tokyo itinerary and adjusted it twice before we agreed and paid. Prior to the tour, I had conveyed specifically that there will be 2 persons who are about 80 years old but Kashima san had to be reminded him several times to slow down his pace. It was rather hot in the day and Kashima san could have been more attentive to the elderly folks to make sure they were doing alright. On the whole, we did not think Kashima san did a bad job but we could certainly do with more proactive sharing of information on Tokyo on Kashima san’s part instead of me asking him questions all the time! Cheers,"
2 months ago
"Kashima, thank you for your guiding over the four days last week. We caused you some inconvenience when we forced a change of plans on you but you were able to handle the new priorities brilliantly. We wish you the very best for the future. Best regards, Trish and Ed"
2 months ago
"Kashima was an outstanding guide who listened to what we wanted to see and then he delivered on each part! In addition to our scheduled tour Kashima delivered us to Swallow stadium to see the Giants/Swallows Baseball game, helped us purchase a unplanned third person’s ticket so that they could sit as close as possible to our pre-purchased tickets. The trip to the Sumo wrestlers training stable was fantastic! Kashima followed that up with Sumo Museum that let us know how well connected to the most important Sumo Stable in Tokyo we had just visited! Kashima not only did everything he promised but more. Kashima exceeded our expectations! Highly recommend. Kelly & Steve"
2 months ago
"Before coming to Japan we talked with Kashima and he planned our 3 day tour meticulously accommodating all our interests and needs. During our visit he was able to modify the tour plan according to our schedule as well. He was very friendly and professional. He also made us a unique file documenting the places we visited, which was very nice. He explained the culture and history of the places and historical figures. At one time he also used his own phone to call a restaurant to make a reservation for us :)"
2 months ago
" We were on a cruise ship stopping in Kobe. Rather than take tours from the ship and spend time going to and from Kyoto we decided to stay overnight in Kyoto and take advantage of our time especially in the evenings to see the geisha district . Although we have the added cost of a hotel our outlay overall was similar to 2 days touring with the ship and we saw so much more and the benefit of travelling in and out of Kyoto only once on the bullet train which was actually quite expensive .Kashima Met us at the cruise ship as with no knowledge or experience of the Japanese train network we did not know where we were going we found Kashima as a guide to speak good English and have a great knowledge of his cities and culture. Getting around in Japan is not easy and again he knew the network very well to get around the various places and using only one taxi which you do need to avoid because the costs by comparison to China and indeed London are ridiculously high . We saw all the temples they saw on the ship and more and most importantly we spent an evening in Gion which is possibly the highlight of my wife’s trip certainly as we saw many geisha walking around and got to see two of them dancing in a small restaurant and at a very reasonable price . Kashima was incredibly polite and was able to answer all of our questions I would be very happy to recommend our guide to any western visitor ."
2 months ago
" Twelve days, four tourists and Kashima! We (two married couples aged 61-72) had a wonderful experience exploring Japan by (per our request) railway, taxi, bus, cable car, metro and by foot! Kashima successfully led us through Tokyo, Kobe, Kanazawa, Hakone, Kyoto, and Osaka. Kashima was on time, was flexible with our schedule when we changed our minds or wanted to rearrange our day. Kashima met us each morning at our hotel and helped us navigate the public transportation systems, acted as translator, answered cultural questions and ALWAYS maintained a positive, helpful and friendly manner. Kashima worked hard to arrange a special evening with an apprentice Geisha (Maiko) for us. This was something we wanted to experience but didn’t realize how difficult to find or arrange a “real” Maiko evening would be. He found the right people and we had an amazing Japanese cultural evening in a centuries old home in Kyoto with a lovely Maiko performing dance and playing games with just the four of us! This was just one of many highlights: cherry blossoms; Shogun history; amazing food; traditional Ryokan with hot springs bath; castles; temples; pottery and tea-we experienced it all with Kashima getting us to the right place at the right time and always smiling!! "
3 months ago
"Kashima was my guide for two days in Kyoto, I appreciated his able guidance through the various temples and monkey Park. The document he prepared for me is very informative and customized for me, I learned a lot thanks to his excellent guidance. Kashima was kind to showing me how to take the bullet train and not get lost in the train station. Excellent guide! Silvia"
3 months ago
"Kashima San hosted my wife, son and I on a days' tour of Tokyo. We had prearranged the itinerary to include some sites, some shopping and a museum. He met us at our hotel and talked us through the Tokyo Rail and Subway system which once you understand it is very efficient. We saw the Imperial Palace Bridges, Zozoji Temple (which is lovely), then we had time in Ginza including time in a quaint Japanese Print Shop Kashima San had identified for us. We finished in Shinjuku. Through out the day Kashima San let us take the time we wanted to see the sites, never rushing us, explaining the points of interest many you would miss without a guide. He also told us how to easily get to sights we wanted to see on the subsequent days We have no hesitation recommending Kashima San for your introduction to Tokyo."
3 months ago
"I thought overall Kashima did a good job. At times, I struggled with understanding his English but we worked thru it. I was a little disappointed with the magnitude of the public transportation necessary to get to sites; and, at times Kashima was unsure of the correct subway or train line to take. It was a long, full day that was enjoyable but not sure I was recommended this particular itinerary and transportation approach to others."
3 months ago
"My groups’ tour with Kashima was chalk-full of information about all the sites we went to and was sprinkled with some current cultural facts in between. Kashima himself was considerate of our lesser-abled group members and even helped fix mistakes we made in regards to transportation. Overall a great tour guide, would recommend. Thanks Kashima for your patience with us."
4 months ago
"Kashima-san was a very punctual and enthusiastic tour guide. He made an incredible effort to engage with the children and provided a detailed, printed itinerary. The itinerary included lots of information about visiting spots as well as an entertaining way of introducing some essential Japanese words. Kashima-san brought us to some very reasonable and good-quality restaurants and adapted the itinerary according to our interests. Would recommend to anyone with an interest in going off the beaten track and experiencing Japan with a local flavour."
5 months ago
"Our family of 6 had an excellent and enriching tour with Kashima-san. One of the main reasons we wanted a guide in Tokyo was to help with arranging a tour of a sumo stable in Tokyo, many of which are weary of visitors. Despite this, Kashima-san managed to book a tour of the Hakkaku sumo stable. Ahead of the visit, Kashima-san sent us a summary of sumo wrestling and what we might expect to see in the training. And during the training, he explained the complex rituals and ranking of the sumo wrestlers. This made the sumo training a very interesting experience. After the tour of the stables, Kashima-san took us to the sumo museum which was also vey interesting and gave us some historical context to sumo. Overall, by the end of sumo tour we had a much deeper understanding and appreciation of sumo wrestling. We then went to Asakusa where Kashima-san took us through the Thunder gate, Nakamise market street, Senjoji Temple and Asakusa Shrine. We learned a lot of the rich history of these places, including the differences between the Buddhist Temple and Shinto Shrine. Finally Kashima-san took us to Kannorura Street where one may see Geisha walking about at dusk. It would have been very hard to find without a guide like him. Kashima-san was also vey professional in the conduct of the tour. He was very punctual, and always had the journey on the metro subway or walking route well planned out. He was also amenable and flexible to detours if we found something of interest along the way (like shopping!) "
5 months ago
"We spent an entire day with Kashima. As promised, he met us in our lobby at 830am. We had a busy day planned and he helped us navigate the subway and trains to get to six different areas throughout the city. He made us a dinner reservation and helped us find a great hole in the wall spot for lunch. He also purchased our transit passes in advance. Kashima was funny and has better than basic English speaking abilities. Although his pronunciation was difficult to understand at times, his understanding of our questions was fine. He was able to answer anything we asked. He also prepared us a tour packet in advance that we enjoyed, and he allowed us to make changes on the fly without question. I would use Kashima again."
9 months ago
"Had a great day trip to Kamakura! Kashima provided a detailed itinerary based on my wishes and was flexible and I changed and added some things. We had tea ceremony per my request in jomyoji temple, which I would highly recommend! Kashima met me promptly in my hotel and provided me with a printed and bound copy of our intinerary as well as pictures and detailed information about our day. He was flexible as I wanted to stop various places and shop. He was so friendly and helpful and I had the absolute best day! Highly recommend Kashima!"
9 months ago
"Great time with Kashima san. Excellent pre-trip planning, prompt, flexible, good suggestions. I can’t imagine a more efficient user of public transportation, we covered Tokyo as if we were in a private car —- only faster. In Nikko, when it rained, we modified our trip on the spot, so we could see everything we wanted. Oh, and there were nine of us he was keeping track of."
9 months ago
"Many thanks to Kashima for staying up late to show our family some interesting parts of Tokyo during our odd-hours layover at Haneda. We could not have found a nicer guy for our tour guide. He took good care of us and arranged a fantastic taxi van and driver. Very comfortable, and I'm very grateful he chose places that would be fun for my kids. I hope we have a chance to visit Tokyo again - if so, we'll definitely contact Kashima to show us around! Highly recommended. Thanks again, Kashima!!"
10 months ago
"Kashima was a very friendly guide. Very accessible from the very beginning, answered all my questions and requests regarding the tour very quickly. He was happy to help us throughout the entire trip to Nikko. "
10 months ago
"1 day at Hakone 1 day at Kamakura 1 day at Tokyo came to Japan with business partners and families. had great time with Mr.Kashima. thank you very much for the guide and all kinds of cordinations. He took great care of us with ages varies from 20's to 80's.... "
11 months ago
"Kashima san and I toured Kamakura and from beginning to the end he was the perfect guide. He was prepared for a great day - even printing out a notebook for me providing history and details about our sites which was very appreciated. He was also very fun with great since of humor —excellent company for a single tourist. Thank you for making this such a memorable day!"
11 months ago
"About Nikko----- Kashima took us to places that other guide won’t take us to. Such as doing Koyoto in one day or Nikko in one day. Kashima made it happen. We couldn’t stop talking about these places he took us too because of how much fun we had. And he made it easy. He had everything set up ahead of time everything right on time we felt stress free enjoying our time and creating memories. And not to mention his sense of humor he kept us laughing the whole time. He’s kind, caring full of energy. What a blast! We can’t wait to go back to Japan and hire Kashima again. The best of the best! Believe me u won’t regret it. About Kyoto----- You are very welcome Kashima u made my grad daughter so happy where she wants to go back to Japan and hire u again so u can take us to more fun places. I can’t thank u enough."
1 year ago
"My family and I visited Tokyo, Japan over a month ago for the first time. We had never been to Tokyo before and since our travelling party consisted of young children and elderlies it was most wonderful to have my sister organise a local tour guide to show us around some of the great attraction spots. Hideo San arrived early to meet us at our accommodation place and introduced himself and gave us a file that he had prepared with interesting facts about the places we were going to visit. He took charge of the train system and got us to our destination stops most efficiently and also revealed great travel tips. We visited Meiji Shrine and said a prayer to bless our family as well as our community, next we were able to taste delicious sweet & savoury crepes at Takeshita street before having a delightful Japanese lunch. The children particularly enjoyed the shop Kiddyland that Hideo San recommended we visit for some souvenir shopping fun! After our yummy lunch we made our way to The Samurai Museum and was fortunate to be able to join the informative tour and see a sword display demonstration. Then we made our way to The Ghibli Museum which was enjoyed immensely by our group. During our second day of visiting some more of Tokyo's attraction spots, Hideo San took us to see a Sumo training session before we headed to Ginza for some retail shopping therapy. After lunch we went to Vasara which is a kimono rental place where our whole group got fitted out for kimono hire and Hideo San was so kind to take photos for us. Next we headed to Chazen for a Traditional Matcha Tea Ceremony and had a most amazing time learning about Matcha tea and how to make our own tea to drink. We would like to thank Hideo San for the most wonderful two days of showing us around lovely places in Tokyo, we had a great time due to his guide and expertise."
1 year ago
"I had never visited Tokyo or even Japan for that matter and as I was travelling solo I knew that I needed a local guide that would take me to places that I just wouldn't have visited if it weren't for the help of a local expert. Kashi took charge of the train system for me so I didn't waste any time working it all out and this is important if you are only in Tokyo for a few days. Kashi was very helpful giving me tips for my train travel around Japan and even helped me book my bullet train travel. Kashi took me to some delightful food places and to some major attractions that are on the tourist list but he also took me to other places such as samurai, sumo and sword museums and also art exhibitions and a cruise down the river. Thank you very much Kashi, I will recommend you to my parents for their next visit :) "
1 year ago